Frequently Asked Questions
How do I access the tracking dashboard for my vehicles?
You can access the tracking dashboard through our website or mobile app using your login credentials. The dashboard provides real-time information about your fleet, including location, route history, and vehicle status.
What should I do if one of my tracking devices stops updating?
First, ensure that the device is powered and connected properly. If issues persist, please contact our support team for troubleshooting or replacement options.
How do I update the vehicle information in my account?
To update vehicle information, log in to your dashboard, navigate to the “Fleet Management” section, and select the vehicle you wish to edit. You can update details like license plate, driver, and any additional notes.
How often is the tracking data updated on the platform?
Tracking data is updated in real-time. Depending on the device and settings, updates can be received every 5 seconds to one minute.
How do I update my payment method for my subscription?
Please contact [email protected] or use the live chat feature on our website for assistance with updating your payment details.
Can I receive a detailed invoice for my subscription?
Yes, you can receive a copy of your detailed invoice by contacting [email protected] or using the live chat feature on our website.
What happens if my payment fails?
If your payment fails, you will receive an email notification with instructions to update your payment method. Services may be temporarily suspended until the payment issue is resolved.
How can I upgrade or downgrade my subscription plan?
To modify your subscription, please contact [email protected] or use the live chat feature on our website. Our team will assist you with upgrading or downgrading your plan based on your fleet needs.
Is there a penalty for canceling my subscription?
No, there is no penalty for canceling your subscription. However, you need to cancel before the next billing cycle to avoid being charged for the upcoming month.
How do I reactivate my subscription if it was previously canceled?
To reactivate your subscription, please contact [email protected] or use the live chat feature on our website. Our support team will assist you in restoring your subscription and confirming your payment details.
